Last Updated: 25.11.2025

Welcome to PenoHomeDecor (“Company”, “we”, “us”, “our”).
By accessing or using www.penohomedecor.com, you agree to these Terms of Service.

If you do not agree, please discontinue using our website.

1. Eligibility

You must be at least 18 years old to use this website or make a purchase.

2. Account Registration

• You must provide accurate and complete information.

• You are responsible for keeping your password confidential.

• We may suspend accounts showing suspicious or fraudulent activity.

3. International Sales

• We ship worldwide.

• International customers are responsible for all customs duties, import taxes, and any additional fees determined by their country.

• Delivery times vary depending on destination and customs processing.

4. Products & Orders

• We reserve the right to refuse or cancel orders for reasons including stock unavailability, payment errors, or suspected fraud.

• Prices may vary depending on region, currency, or promotions.

5. Payments

• We use secure global payment processors.

• We do not store or access full credit card information.

6. Shipping Policy

• Worldwide shipping is available.

• Shipping times are estimates and not guaranteed.

• We are not responsible for delays caused by customs, carriers, or force majeure.

7. Returns & Refunds

• Custom-made or personalized products are non-refundable.

• Returns are accepted only for defective or damaged items.

• Customers must report issues within 48 hours of delivery.

8. Intellectual Property

All images, text, graphics, product descriptions, and digital content belong to PenoHomeDecor.
Unauthorized use is strictly prohibited.

9. Limitation of Liability

We are not responsible for:

• shipping delays

• customs processing

• incorrect address provided by the customer

• third-party service failures

10. Governing Law

These Terms are governed by international e-commerce practices.
Disputes will be resolved through negotiation first; if unresolved, through arbitration.